Today, CA Service Management’s xFlow user experience received the Silver Medal for the prestigious Pink Elephant 2016 ITSM Innovation of the Year award. The honor was presented to CA Technologies at the Pink Elephant Conference in Las Vegas. Per Pink, “This award recognizes a product or service developed by an IT services vendor that has taken an innovative approach to address a specific business problem or opportunity.” CA Service Management was well represented at the award ceremony and show; we were a Gold Sponsor with a large booth and session slot.
Adam Henrich of CA was there to receive the award on the main stage where they played a video of xFlow before presenting the award. Since its release in June 2016, CASM’s xFlow user experience for support analysts has received positive recognition from industry analysts, customers and now this prestigious award. For those of you who saw our recent Community webcast detailing the CASM Vision and Roadmap you know there is more to come as we bring differentiation and innovation to a market many considered to be commoditized.