The University of Verona, one of Italy’s leading universities, wanted to maintain its competitive advantage by eliminating paper processes in student administration.
Challenge Business people go to IT as a last resort. The modern employee goes to Google when they have a question and turns to their social networks for support long before they go to IT for help. You’ve established a self-service solution to help employees help themselves, but you’ve found it’s not used. The business users view IT as an obstacle to progress.