CA Service Desk Manager
The University of Verona, one of Italy’s leading universities, wanted to maintain its competitive advantage by eliminating paper processes in student administration.
The University of Verona, one of Italy’s leading universities, wanted to maintain its competitive advantage by eliminating paper processes in student administration.
Challenge Business people go to IT as a last resort. The modern employee goes to Google when they have a question and turns to their social networks for support long before they go to IT for help. You’ve established a self-service solution to help employees help themselves, but you’ve found it’s not used. The business users view IT as an obstacle to progress.